Customer Service
Merrillville, IN Merrillville, IN Full-time Full-time Estimated:
$31.
3K - $39.
6K a year Estimated:
$31.
3K - $39.
6K a year 4 days ago 4 days ago 4 days ago Fitzsimmons Home Medical Equipment is a local, independently owned medical equipment provider offering a full range of respiratory equipment and accessories for the homecare patient to aid in a better quality of living.
We are currently seeking a full-time entry-level Customer Service representative to join our Merrillville, IN team! Please feel free to visit our website at www.
fitzhme.
com.
Work Schedule:
Monday - Friday 9:
00 am to 5:
30 pm, with potential for weekend shift rotations with pay differential.
Primary Responsibilities Responsible for daily interaction with customers and referral sources, performing all tasks relevant to order intake, reimbursement verification, and data entry.
Answers incoming telephone calls, faxes, and initiating intake of customer orders.
Initiate the admissions process for patient referrals.
Verify and process data to determine patient eligibility and facilitate the delivery of equipment in a timely manner.
Secure all required information and documentation as required by Medicare, Medicaid, and other Third-Party carriers.
Be an information resource to patients, caregivers, and physicians on the Company's scope of service.
Promptly respond to and resolve customer issues.
Assist walk-in patients with the selection of equipment and supplies.
Assist with other duties as assigned.
Qualifications A minimum of 2 years Customer Service experience in a fast-paced office setting, preferably within the DME industry or medical setting.
Graduate of an accredited high school or equivalent.
Professional, positive demeanor with excellent customer service skills a must.
Willingness to learn to a new skill set.
Strong attention to detail and ability to follow up.
Bilingual candidates are a plus.
Must be able to lift and maneuver files/equipment of any weight up to 50 lbs.
Must be able to demonstrate basic MS Word, Outlook, and Excel skills (Pivot Tables).
Brightree software experience is preferred.
Benefits Full Time with Competitive Salary Quarterly Performance Bonuses Paid Time Off (PTO) & Paid Holidays Health Insurance with multiple UHC plan options HSA with Employer Monthly Contribution Dental & Vision Insurance Company paid life insurance & long-term disability insurance 401K Retirement Plan with employer match Job Type:
Full-time
Benefits:
401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Medical specialties:
Home Health Schedule:
8 hour shift Day shift Monday to Friday On call Weekend availability Supplemental pay types:
Bonus pay Education:
High school or equivalent (Required)
Experience:
Customer service:
2 years (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$31.
3K - $39.
6K a year Estimated:
$31.
3K - $39.
6K a year 4 days ago 4 days ago 4 days ago Fitzsimmons Home Medical Equipment is a local, independently owned medical equipment provider offering a full range of respiratory equipment and accessories for the homecare patient to aid in a better quality of living.
We are currently seeking a full-time entry-level Customer Service representative to join our Merrillville, IN team! Please feel free to visit our website at www.
fitzhme.
com.
Work Schedule:
Monday - Friday 9:
00 am to 5:
30 pm, with potential for weekend shift rotations with pay differential.
Primary Responsibilities Responsible for daily interaction with customers and referral sources, performing all tasks relevant to order intake, reimbursement verification, and data entry.
Answers incoming telephone calls, faxes, and initiating intake of customer orders.
Initiate the admissions process for patient referrals.
Verify and process data to determine patient eligibility and facilitate the delivery of equipment in a timely manner.
Secure all required information and documentation as required by Medicare, Medicaid, and other Third-Party carriers.
Be an information resource to patients, caregivers, and physicians on the Company's scope of service.
Promptly respond to and resolve customer issues.
Assist walk-in patients with the selection of equipment and supplies.
Assist with other duties as assigned.
Qualifications A minimum of 2 years Customer Service experience in a fast-paced office setting, preferably within the DME industry or medical setting.
Graduate of an accredited high school or equivalent.
Professional, positive demeanor with excellent customer service skills a must.
Willingness to learn to a new skill set.
Strong attention to detail and ability to follow up.
Bilingual candidates are a plus.
Must be able to lift and maneuver files/equipment of any weight up to 50 lbs.
Must be able to demonstrate basic MS Word, Outlook, and Excel skills (Pivot Tables).
Brightree software experience is preferred.
Benefits Full Time with Competitive Salary Quarterly Performance Bonuses Paid Time Off (PTO) & Paid Holidays Health Insurance with multiple UHC plan options HSA with Employer Monthly Contribution Dental & Vision Insurance Company paid life insurance & long-term disability insurance 401K Retirement Plan with employer match Job Type:
Full-time
Benefits:
401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Medical specialties:
Home Health Schedule:
8 hour shift Day shift Monday to Friday On call Weekend availability Supplemental pay types:
Bonus pay Education:
High school or equivalent (Required)
Experience:
Customer service:
2 years (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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