CUSTOMER SERVICE REPRESENTATIVE
Mielle Organics Mielle Organics Merrillville, IN Merrillville, IN Estimated:
$28.
1K - $35.
6K a year Estimated:
$28.
1K - $35.
6K a year 13 days ago 13 days ago 13 days ago JOB
Summary:
The Customer Service Representative is responsible for delivering 1st Class Customer Service and The Mielle Experience when handling calls, inquiries, emails, etc.
Primary responsibilities include first point of contact to handle incoming telephone calls, timely response to emails, participate in live chats, and to resolve customer concerns.
You will also receive and process e-commerce orders, samples, promotional items, employee orders, and returns.
Essential Functions:
First point of contact to answer telephone calls following The Exquisite Mielle Customer Experience Standards.
Provide a timely response to emails within 48 hours.
Respond to live chats during office hours.
Provide timely resolution to resolve customer concerns with positive attitude that fosters customer loyalty.
File claims for lost or stolen packages on behalf of consumer.
Research and enter data that is essential to resolve customer issues.
Print daily e-commerce orders, create shipment labels, and provide to the warehouse team for production.
Receive and process returned e-commerce orders.
Stay current and knowledgeable on all products, policies and promotions to ensure proper and accurate customer education.
Publish and respond to product reviews.
Maintain digital and paper files.
Maintain confidentiality at all times.
Perform other tasks or projects as assigned.
REQUIRED SKILLS / ABILITIES:
Excellent communication skills with the ability to effectively communicate with individuals at all levels, including customers and vendors.
Demonstrates excellent written communication responding to customer emails and chats.
Great organization, time management, decision-making and problem-solving skills.
Must be able to effectively work in a fast-paced environment and work on multiple projects simultaneously with minimal supervision.
Hands-on, self-starter with the ability to effectively prioritize and work independently with minimal supervision.
Must be energetic, outgoing, friendly, and warm, with a genuine personality and professional image.
Proficient with Microsoft Office EDUCATION AND
Experience:
High school diploma or equivalent Proficient in Microsoft Office Suite Prior experience working with Shopify or a similar system and processing e-commerce orders is highly desirable.
Two years or more of Customer Service experience.
SCHEDULE:
Hybrid schedule 2 - 3 days in office and other days remote This job description describes the essential responsibilities to be performed.
The functions listed are not intended to be all responsibilities of the job and are subject to change based on the business needs of the company and at the discretion of the Owners.
First point of contact to answer telephone calls following The Exquisite Mielle Customer Experience Standards.
Provide a timely response to emails within 48 hours.
Respond to live chats during office hours.
Provide timely resolution to resolve customer concerns with positive attitude that fosters customer loyalty.
File claims for lost or stolen packages on behalf of consumer.
Research and enter data that is essential to resolve customer issues.
Print daily e-commerce orders, create shipment labels, and provide to the warehouse team for production.
Receive and process returned e-commerce orders.
Stay current and knowledgeable on all products, policies and promotions to ensure proper and accurate customer education.
Publish and respond to product reviews.
Maintain digital and paper files.
Maintain confidentiality at all times.
Perform other tasks or projects as assigned.
Excellent communication skills with the ability to effectively communicate with individuals at all levels, including customers and vendors.
Demonstrates excellent written communication responding to customer emails and chats.
Great organization, time management, decision-making and problem-solving skills.
Must be able to effectively work in a fast-paced environment and work on multiple projects simultaneously with minimal supervision.
Hands-on, self-starter with the ability to effectively prioritize and work independently with minimal supervision.
Must be energetic, outgoing, friendly, and warm, with a genuine personality and professional image.
Proficient with Microsoft Office High school diploma or equivalent Proficient in Microsoft Office Suite Prior experience working with Shopify or a similar system and processing e-commerce orders is highly desirable.
Two years or more of Customer Service experience.
Hybrid schedule 2 - 3 days in office and other days remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
$28.
1K - $35.
6K a year Estimated:
$28.
1K - $35.
6K a year 13 days ago 13 days ago 13 days ago JOB
Summary:
The Customer Service Representative is responsible for delivering 1st Class Customer Service and The Mielle Experience when handling calls, inquiries, emails, etc.
Primary responsibilities include first point of contact to handle incoming telephone calls, timely response to emails, participate in live chats, and to resolve customer concerns.
You will also receive and process e-commerce orders, samples, promotional items, employee orders, and returns.
Essential Functions:
First point of contact to answer telephone calls following The Exquisite Mielle Customer Experience Standards.
Provide a timely response to emails within 48 hours.
Respond to live chats during office hours.
Provide timely resolution to resolve customer concerns with positive attitude that fosters customer loyalty.
File claims for lost or stolen packages on behalf of consumer.
Research and enter data that is essential to resolve customer issues.
Print daily e-commerce orders, create shipment labels, and provide to the warehouse team for production.
Receive and process returned e-commerce orders.
Stay current and knowledgeable on all products, policies and promotions to ensure proper and accurate customer education.
Publish and respond to product reviews.
Maintain digital and paper files.
Maintain confidentiality at all times.
Perform other tasks or projects as assigned.
REQUIRED SKILLS / ABILITIES:
Excellent communication skills with the ability to effectively communicate with individuals at all levels, including customers and vendors.
Demonstrates excellent written communication responding to customer emails and chats.
Great organization, time management, decision-making and problem-solving skills.
Must be able to effectively work in a fast-paced environment and work on multiple projects simultaneously with minimal supervision.
Hands-on, self-starter with the ability to effectively prioritize and work independently with minimal supervision.
Must be energetic, outgoing, friendly, and warm, with a genuine personality and professional image.
Proficient with Microsoft Office EDUCATION AND
Experience:
High school diploma or equivalent Proficient in Microsoft Office Suite Prior experience working with Shopify or a similar system and processing e-commerce orders is highly desirable.
Two years or more of Customer Service experience.
SCHEDULE:
Hybrid schedule 2 - 3 days in office and other days remote This job description describes the essential responsibilities to be performed.
The functions listed are not intended to be all responsibilities of the job and are subject to change based on the business needs of the company and at the discretion of the Owners.
First point of contact to answer telephone calls following The Exquisite Mielle Customer Experience Standards.
Provide a timely response to emails within 48 hours.
Respond to live chats during office hours.
Provide timely resolution to resolve customer concerns with positive attitude that fosters customer loyalty.
File claims for lost or stolen packages on behalf of consumer.
Research and enter data that is essential to resolve customer issues.
Print daily e-commerce orders, create shipment labels, and provide to the warehouse team for production.
Receive and process returned e-commerce orders.
Stay current and knowledgeable on all products, policies and promotions to ensure proper and accurate customer education.
Publish and respond to product reviews.
Maintain digital and paper files.
Maintain confidentiality at all times.
Perform other tasks or projects as assigned.
Excellent communication skills with the ability to effectively communicate with individuals at all levels, including customers and vendors.
Demonstrates excellent written communication responding to customer emails and chats.
Great organization, time management, decision-making and problem-solving skills.
Must be able to effectively work in a fast-paced environment and work on multiple projects simultaneously with minimal supervision.
Hands-on, self-starter with the ability to effectively prioritize and work independently with minimal supervision.
Must be energetic, outgoing, friendly, and warm, with a genuine personality and professional image.
Proficient with Microsoft Office High school diploma or equivalent Proficient in Microsoft Office Suite Prior experience working with Shopify or a similar system and processing e-commerce orders is highly desirable.
Two years or more of Customer Service experience.
Hybrid schedule 2 - 3 days in office and other days remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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